TERMS AND CONDITIONS
By using this website you agree to be bound by these Terms and Conditions.
1. About Us
This website is brought to you by us, Henners Vineyard, a trading name of In Vino Limited a company registered in England and Wales (Company number 08393550). Our main trading and registered office address is Boundary House, Cheadle Point, Cheadle, Cheshire, SK8 2GG England.
Our office hours are generally 09:00-17.30 Monday to Friday. Please direct any communication to [TBC]
Your privacy is important to you and to us. Please see our Privacy and Cookie policies for information about what information we collect and how we use and protect it.
3. Ownership of materials and licence terms
This website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on this website are owned by or are licensed to us. You are permitted to display the materials on this website on a computer screen and to download and print a hard copy for your personal use. You are permitted to share links to this website so long as the link does not portray any false, misleading, derogatory or otherwise offensive matter.
You undertake not to:
commercially exploit any of the materials on this website without our prior written consent, except as expressly permitted by these Terms and Conditions;
alter any material that you download from this website or alter or remove any copyright, trade mark or other proprietary notices;
use this website to upload or distribute any material that contains any virus or other contaminating or harmful component;
infringe our rights or the rights of any other person; or
do anything that may interfere with or disrupt this website or our services.
4. Website Availability
This website is provided free of charge and we do not warrant or represent that its availability will be uninterrupted or that it will be error free. We reserve the right to suspend or withdraw the whole or any part of this website at any time without notice, without incurring any liability.
5. Links from this Website
Links from this website to websites that are owned and controlled by third parties are only provided for your convenience. We have no control over, and shall have no liability in respect of, those websites or any link contained in them.
6. Accuracy of Information
Whilst we try to keep all information on this website accurate and up-to-date, this is a formidable task and errors do occur.
We reserve the right to alter any online pricing or promotions without notice. All goods are offered subject to availability.
If you want to be absolutely sure about something, please do not hesitate to contact us.
We make no warranties or representations of any kind as to this website, including its operation and the material on it. In particular we do not warrant or represent that the material on this website is accurate, complete or current or that the website, its servers or email sent from us will be free of defects, viruses, or other harmful components.
It is your responsibility to establish such procedures for data backup and viruses checking as you consider necessary. We do not accept any liability for any indirect or consequential loss, howsoever arising, even if we had previous knowledge of the possibility of such loss.
We shall not be liable for any loss or damage (In contract, negligence or otherwise):
· Where there is no breach of a legal duty of care owed to you by us;
· If the loss or damage is not a reasonably foreseeable result of any such breach; or
· To the extent that any increase in loss or damage results from a breach by you of these Terms and Conditions.
Nothing in these Terms and Conditions excludes or limits our liability for fraud, or for death or personal injury cause by our negligence.
9. Viruses, Hacking and other Offences
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial –of –service attack or distributed denial of service attack.
Any person or organisation breaching this term will be liable to compensate us for any loss of revenue and any costs incurred because of such breach.
If you breach this term you will be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of –service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to you downloading any material posted on it, or on any website linked to it.
We reserve the right to change these Terms and Conditions at any time. The new version will be posted on this website and will take effect and govern all use of the website immediately upon posting. Your use of this website after the new Terms and Conditions have come into effect constitutes your agreement to be bound by the new Terms and Conditions.
11. Other Terms
Our failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right. Neither course of conduct nor trade practice shall act to modify any provision of these Terms and Conditions. We may assign our rights under these Terms and Conditions to any other legal entity at any time without notice to you. If a provision of these Terms and Conditions is held to be invalid, void, or unenforceable, that provision shall be treated as severable and will not affect the validity or enforceability of the remaining provisions. Any rights not expressly granted by these Terms and Conditions are reserved.
12. Governing Law
These Terms and Conditions are governed by English law and you irrevocably agree to submit to the exclusive jurisdiction of the English Courts in relation to any dispute of any sort arising out of this website or its use. However, we reserve the right to seek an order for injunctive or other appropriate relief in any court and jurisdiction.
13. Ordering & Cancellation
You must be of legal drinking age in your country of residence (18 in the UK) to subscribe for this service and order alcohol on our website. If you are buying this as a gift, the recipient must also be of legal drinking age in their country of residence (18 in the UK).
When you give us your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.
We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled, we will contact you to explain why and refund any money you have paid us for that order.
When you purchase from Henners Vineyard, you are hereby accepting these Terms and Conditions. The payment will be taken immediately, and subsequent payment will be taken immediately upon further orders.
If you wish to cancel your order, you must inform us by emailing and give us 24 hours’ notice.
Unfortunately, currently we can only deliver to England or Wales and therefore can only accept orders from addresses in England and Wales. For orders for Scotland, please email email@example.com and we will do our best to accommodate you.
We only accept orders for delivery to physical addresses. We do not accept orders for delivery to P.O. boxes.
We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfil your order i.e. warehouse operators, couriers etc. (see section 2 above)
The delivery of your order will be as soon as possible after ordering (subject to availability), however we aim to deliver within 72 hours of purchase. Please include any delivery instructions when you order.
Our couriers may ask for signature and / or proof that the recipient is over 18 on delivery. This helps to protect you and us, so please help them. If you agree to have your wine delivered without signature, or left in an unsecured location (e.g. porch, neighbour), responsibility for completed delivery passes to you and we will accept the assurance of our courier that delivery has been completed.
If your order or part of your order is broken in transit, we will issue a refund for the broken items or arrange a replacement. Should your order arrive damaged we ask that you either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, we will assume they have been received in good condition.
In the event that any wine is not delivered to you for any reason, our liability to you is limited to the payment which you have made for that wine, and this will be refunded in full.
15. How to contact us & complaints
If you have any comments or questions about this website or any aspect of our products or services, please contact us by email at firstname.lastname@example.org.
If you have a wine that you suspect of being faulty, we will issue a credit on return of the bottle in question. We will either refund you the appropriate value (based on our discretion) or offer a discount on your next order. To qualify for this, the wine must have been purchased from us within the last six months and not damaged or improperly stored. If you suspect a problem, reseal the wine in the bottle and contact us within 48 hours. We may make arrangements to have the bottle returned to us for testing.
All credits for corked or otherwise faulty wine are issued at our sole discretion.